Policies

DocPoint Health Pvt. Ltd. (“DocPoint”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and protect personal information when you use our website, mobile experiences and tele-consultation services.

We may collect identifiers (name, email, phone), health-related information you choose to share for bookings or consultations, device and usage data, and communications with support. We use this data to provide appointments, tele-consults, reminders, fraud prevention, analytics and legal compliance.

We share information only with service providers who help us operate the platform (e.g. hosting, messaging), with healthcare professionals you engage through DocPoint as necessary for care, and when required by law. We do not sell your personal information.

You may access, correct or delete certain account information through your profile or by contacting hello@docpoint.health. You can opt out of non-essential marketing messages at any time.

We retain data as long as needed to provide services and meet legal or regulatory obligations (including medical record retention where applicable). Security measures include encryption in transit, access controls and regular reviews.

For questions about this policy or your data, contact hello@docpoint.health or DocPoint HQ, 12 Health Park, Mumbai 400001, India.

By using DocPoint’s website and services, you agree to these Terms. If you do not agree, please do not use DocPoint.

DocPoint provides a technology platform to discover healthcare providers, book appointments and access tele-consultation features. We are not a medical provider; clinical decisions remain between you and licensed professionals.

You agree to provide accurate information, keep login credentials secure, and use the services only for lawful purposes. Misuse, harassment, or attempts to circumvent security may result in suspension or termination.

Fees displayed are set by providers or DocPoint as applicable. Payment terms are shown at checkout. Cancellations and refunds follow the policy stated at booking and in our Refund & cancellation section.

To the fullest extent permitted by law, DocPoint is not liable for indirect or consequential damages arising from use of the platform. Our aggregate liability is limited as described in the full terms you accept when booking.

We may update these Terms; continued use after changes constitutes acceptance. Governing law and jurisdiction are as stated in your regional agreement, defaulting to laws applicable in India unless otherwise specified.

Cookies and similar technologies help DocPoint remember preferences, keep you signed in, measure traffic and improve our products.

Strictly necessary cookies are required for core functionality (e.g. session, security). Analytics cookies help us understand usage in aggregate. Marketing cookies, where used, support relevant communications and can be controlled via your browser or our consent tools.

You can block or delete cookies through browser settings; some features may not work correctly without certain cookies.

Third-party tools embedded on our site may set their own cookies subject to their policies. We encourage you to review those notices.

Cancellation windows and refund eligibility depend on the service type (in-clinic vs tele-consult) and the provider’s rules shown before you confirm payment.

Generally, cancellations made within the stated free-cancellation period receive a full refund to the original payment method. Late cancellations or no-shows may incur fees as disclosed at booking.

If a provider cancels or fails to attend, you will be offered rescheduling or a refund in line with the confirmation email and applicable law.

Refund processing typically completes within 5–10 business days after approval, depending on your bank or payment provider.

Disputes should first be raised via hello@docpoint.health with your booking reference so we can investigate promptly.